Support

Support for applications, policies and claims.

Tell us what you need help with and include your application, policy or company reference where possible.

Support

Help with starting, saving or correcting a trade insurance application.

Support

Support for buyer verification, supplier invitations, UBO fields and missing documents.

Support

Questions about schedules, wording, IPID, endorsements and policy downloads.

Support

Guidance on FNOL, evidence upload, trigger dates and claim status updates.

Contact

Reach Meridian support.

For fastest support, include the relevant company name, supplier name, application reference and a short summary of the issue.

Claims: submit FNOL from the policy dashboard when available.

Your registered company name and email address.

Application, quote, policy or claim reference if available.

Supplier legal name and country if the issue relates to supplier checks.

Screenshots or exact error text if a portal page is failing.

Trigger event type: non-delivery, insolvency, delay, defect or political event.

Date you first became aware of the event.

Contract, invoice, payment proof and communications evidence.

Any recovery steps already taken with the supplier or counterparty.

Support triages the message to application, policy, compliance or claims team.

Missing information is requested in plain English.

Policy-impacting issues are recorded on the timeline where applicable.

Urgent claim or sanctions issues are escalated internally.